Sometimes they get it right Part Deux - Lego

If you read my post about the Lord of the Rings Lego set Gandalf Arrives you may have noticed that there was a damaged piece.  I didn't point it out, but there was. One of the 2x6 pieces that make up the side of the wagon was bent and deformed.  I still made it work, but I decided to see what Lego would do.

So I went to Lego's website and followed their links for missing and broken pieces.  It was pretty simple.  They asked me what set I had and what piece was missing or broken.  It was easy and interactive.  I then provided a brief description of what was wrong, my address, and sent off the request.  Well a few hours later I had a response and the next day I had an email telling me that they were shipping my piece, all the way from Denmark.  

About a week later I get this padded envelope in the mail and the following letter.

Lego takes their quality and customer service very seriously.

It was nice to deal with a company that was easy to deal with and took care of me quick and fast. They also sent me a survey about my experience with them in a follow up email.  And while Lego's are pricey it's nice to see that the company gives you something for that price, in quality and customer service.  Thanks Lego for a painless and quick resolve to my problem.

Lego Lord of the Rings - Gandalf Arrives 9469

I was picking up a perscription at the local Fred Meyers and happen to walk through the Lego aisle and noticed that all the Lord of the Rings sets were on sale.  And I've had my eye on this one small set for sometime.

I really like these little sets and the fact that you get two mini-figures of probably the most desirable characters from Lord of the Rings is a big plus.

First up we have Frodo.  He comes with a big book.  The book can snap shut but it puts a lot of stress on the plastic joints and after I only closed it once it looked like it might come apart.

Frodo comes with two faces. This worried looked and....

smirk.

There's also some nice detailing on the back of the body.

Next up is Gandalf the Grey.  Gandalf comes with only one face, which probably all you need since most of his face is covered by his beard.

There is also some nice detailing on Gandalf's body, but it's covered up by his cape.

You also get one brown horse with the cart.  You can take the middle portion out and have your mini ride in the center or just on top.

Here is the horse and cart.  In the back is a backpack and barrel.  The backpack contains a letter and the barrel is suppose to be full of fireworks.

And there you go.