Panini comes through

A while back I busted a box of the new 2014 Donruss.  It was a fun break and brought back some great memories from Donruss of days gone by. And while the box had 4 relics in it, it did not deliver the 2 autos promised.  So I filed my claim with Panini, which was straight forward on their website and waited.  You have to have an account with Panini, but if you have ever redeemed a card on the website you already do and once you start your claim they keep track of it there.  

Well after I got back from my very long "vacation" I had an envelope from Panini waiting for me.

I'm actually pretty pleased with the two autos I got sent, since I actually know who these two players are. Of course I still think of Prado as a Brave, but getting the Wong rookie auto was nice. Neither one of these is selling for very much, but that's the curse of the unlicensed. Say what you will about Panini products, there customer service is light years above Topps.

Sometimes they get it right Part Deux - Lego

If you read my post about the Lord of the Rings Lego set Gandalf Arrives you may have noticed that there was a damaged piece.  I didn't point it out, but there was. One of the 2x6 pieces that make up the side of the wagon was bent and deformed.  I still made it work, but I decided to see what Lego would do.

So I went to Lego's website and followed their links for missing and broken pieces.  It was pretty simple.  They asked me what set I had and what piece was missing or broken.  It was easy and interactive.  I then provided a brief description of what was wrong, my address, and sent off the request.  Well a few hours later I had a response and the next day I had an email telling me that they were shipping my piece, all the way from Denmark.  

About a week later I get this padded envelope in the mail and the following letter.

Lego takes their quality and customer service very seriously.

It was nice to deal with a company that was easy to deal with and took care of me quick and fast. They also sent me a survey about my experience with them in a follow up email.  And while Lego's are pricey it's nice to see that the company gives you something for that price, in quality and customer service.  Thanks Lego for a painless and quick resolve to my problem.