Ah Topps. For a company that produces a luxury item, your customer service sucks! So last year I was plugging my Diamond Giveaway codes in and while I didn't unlock anything super I did get a few nice vintage cards and finally unlocked enough codes and got enough rings to get my Diamond set. Or so I thought. As the giveaway was winding down, I knew I wouldn't be putting in anymore codes so I picked the 25 cards to be shipped with my Diamond set and hit enter, in December of 2011. That was about the time that one of the reoccurring website problems happened and I never got a confirmation email, nor did anything ever show up. So I sent and email to Topps and I got the form email back, this was in January. So I called customer service, and they were very nice, but didn't seem to know what the problem was. He looked up my account and found my request, but said that they had become back logged with shipping, ok I thought I'm still waiting for an Allen and Ginter redemption, which I'm hoping comes before the end of the world. But the other morning I get this email from Topps Support:
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response. Thank you for allowing us to be of service to you.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
If your issue remains unresolved, please update this question here.
|Response (CustServ)||05/04/2012 10:29 AM|
|Dear Topps Valued Customer, |
We regret to inform you that due to ineligibility in the Diamond Giveaway, we have to cancel your order. The rules of the Diamond Giveaway are as follows:
OPEN ONLY TO LEGAL RESIDENTS OF THE 48 CONTIGUOUS STATES OF THE UNITED STATES, THE DISTRICT OF COLUMBIA OR CANADA (EXCLUDING QUÉBEC PROVINCE). Employees, officers and directors (and their immediate families and same household members, whether related or not) of Sponsor, its parent, subsidiaries, affiliates, agencies and prize suppliers; retailers and distributors of Topps products and MLB Entities (as defined below) are NOT eligible. For purposes of these Official Rules, "immediate family" is defined as parents, step-parents, children, step-children, siblings, step-siblings, or spouses, regardless of where they live. Groups, clubs, organizations, commercial entities, and businesses cannot participate. Void in Alaska, Hawaii, Québec Province, Puerto Rico and where prohibited by law.
We apologize for this matter. We will be refunding your credit card today and sending you out a few packs of complimentary cards for your troubles.
The Topps Company, Inc
Customer Service Team
|Question Reference #120504-000043|
Really??!!??? So I head over to the website and sure enough under eligibility that's what it says, at least now. But then I think oh I better check the Golden Giveaway and bam, there too I'm no longer welcome to play in that Topps' contest either.
So yes it's my fault for not reading the eligibility of the online contest. But I had no problems with the Million Card Giveaway and Gridiron giveaway!! Whose websites are both shutdown now so I can't go back to see if I was really eligible there or not.
I think what pisses me off the most is that when I called consumer services they couldn't figure this out and it took Topps over 6 months to send this email! Luckily I guess I didn't hit anything in the Golden Giveaway. I would have been pissed had I pulled a die-cut only to realize they wouldn't send it to me.
Does this mean I'll never buy Topps again. Probably not. I'm not that strong, but I just need to vent. Am I disappointed? A little, but to be honest I'm not that heart broken. Free stuff is always nice and the codes and promotion are a nice add on to the Topps release, but to be honest it's getting old and this years promotion is the weakest yet. But if I'd had known I wasn't eligable I would have sold off, traded or given away all my codes.
I guess it also means I won't be entering anymore codes.
But if anyone got the diamond anniversary set and was planning on breaking it up I'd take the Brewers set out of it.
Have a great weekend everybody.